Terms of Service
Last updated: 29 October 2026
1. Who these terms are between
These Terms of Service ("Terms") are between Vantiq ("Vantiq", "we", "us") and the business named on the applicable order or sign-up confirmation ("you", "the Client").
Vantiq is a trading name of Jack Wiltshire, 8 Helvellyn Avenue, Ramsgate, Kent, CT11 0RS.
By paying for or using the Vantiq service, you agree to these Terms.
2. The service
Vantiq is an AI-operated phone answering service. When calls to your business number are forwarded to Vantiq (see Section 7), Vantiq answers on your behalf, gathers the caller's requirements, checks your connected Google Calendar for genuinely available slots, and books appointments directly into it. Where Vantiq cannot resolve an enquiry, you are notified by text message with the caller's number so you can follow up yourself.
Missed-Call Text is a separate service for businesses that want to keep answering their own phone. Only calls you do not answer are forwarded to Vantiq. The caller then receives a text from your business saying you will call them back, and you receive a text with the caller's details. Callers who hide their number cannot be texted. Missed-Call Text sends service messages about the call only, never marketing.
3. Term & pricing
All plans are payable upfront, with setup included:
- 1 month: £247, including up to 300 minutes of answered calls per month (around 120 calls).
- 3 months: £647, including up to 400 minutes of answered calls per month (around 160 calls).
- 6 months: £1,147, including up to 500 minutes of answered calls per month (around 200 calls).
- 12 months: £2,147, including up to 600 minutes of answered calls per month (around 240 calls).
- Missed-Call Text: £97 a month, payable monthly in advance.
There is no separate setup fee — the price quoted is the full price for the term.
Call allowance: each plan includes the monthly call minutes listed above. Allowances reset at the start of each monthly period and unused minutes do not roll over. We never charge for extra usage: if your allowance is used up, Vantiq stops answering calls. You can switch call forwarding off at any time using your reverse code (Section 5) so calls ring your own phone as normal, and switch it back on when your allowance resets. Call numbers are approximate and depend on call length.
4. Renewal
1, 3 and 6-month plans, and Missed-Call Text: your plan renews automatically for a further term of the same length as the plan you originally bought. To stop it renewing, email us at least 7 days before your current term ends. The service then stops at the end of the term you have already paid for, and you will not be charged again.
If we hear from you less than 7 days before your current term ends, your plan renews once more for the same length, for example another month on a 1-month plan or another 3 months on a 3-month plan, and then stops at the end of that term.
12-month plans: do not renew. They end automatically at the end of the 12 months with no further charge. We will contact you before the term ends to ask whether you would like to continue.
Notice can be given by email to the address in Section 13. We will give you at least 30 days' notice by email before we change the price of a plan you already pay for.
5. Cancellation & turning Vantiq off
You can stop calls being forwarded to Vantiq at any time yourself, using the reverse call-forwarding code provided at setup — this takes effect immediately and is entirely within your control.
Turning call forwarding off does not itself cancel your paid subscription or entitle you to a refund for the remainder of a prepaid term. To end the arrangement completely, give notice as set out in Section 4 so the term does not renew. 12-month plans end on their own.
6. Fees & payment
Fees are payable in advance of each term. All fees are non-refundable once paid — including where you change your mind, stop using the service, disable call forwarding, or otherwise end use of Vantiq before the end of a paid term — except where a refund is required by law.
7. Setting up call forwarding
At setup, we provide you with a network call-forwarding code specific to your phone provider. You (or someone authorised on your account) must dial this code yourselves to activate forwarding — this is a standard feature of your existing phone line, not something we can activate on your behalf. Your business number does not change. For Missed-Call Text, the code forwards only the calls you do not answer, so your phone still rings as normal first.
8. Your responsibilities
- Keep your Google Calendar accurate and share it with the account we specify, so Vantiq only offers genuinely free slots.
- Make sure whoever activates or deactivates call forwarding is authorised to do so on your phone account.
- Give us accurate information about your business hours, services, and pricing so Vantiq can represent them correctly to callers.
- Let us know promptly if a call was handled incorrectly, so it can be fixed.
9. Availability
We take reasonable care to keep the service running, but Vantiq depends on third-party phone, voice and hosting providers and cannot guarantee uninterrupted availability. If Vantiq is unavailable, calls may go unanswered; we will tell you as soon as we are aware so you can switch call forwarding off until it is restored.
10. Data protection
Bookings are made directly into your own Google Calendar, under your own Google account. Personal data relating to your callers (such as names and phone numbers) is processed on your behalf in connection with the service. Where UK GDPR requires it, this processing is additionally governed by a separate Data Processing Agreement between us, provided for you to read and accept before you pay for anything.
11. Liability
To the fullest extent permitted by law, our total liability to you arising out of or in connection with the service in any term is limited to the fees you paid us for that term. We are not liable for indirect or consequential loss, including loss of profit, business, or missed bookings, except where liability cannot be excluded by law (such as for death or personal injury caused by negligence, or fraud).
12. Suspension & termination
We may suspend or end the service if fees are not paid when due, if you use the service unlawfully, or if you seriously breach these Terms, having given you reasonable notice where practical to put things right first.
13. Contact & notices
Any notice under these Terms should be sent to enquiries.vantiq@gmail.com. We'll do the same for you, using the email address you signed up with.
14. Changes to these terms
We may update these Terms from time to time. If a change materially affects you, we'll let you know before it applies to your current term.
15. Governing law
These Terms are governed by the law of England and Wales, and both parties submit to the exclusive jurisdiction of its courts.