Questions people actually ask before switching this on.
How does it actually connect to my phone?
Through a feature already built into your phone line called call forwarding. You dial a short code once — it tells the network to send every call straight to Vantiq. No app, no hardware, and your existing number never changes. Your customers keep calling the number they've always had.
What happens to calls Vantiq can't handle?
It becomes an instant text to you with the caller's number, so you can call them back yourself. Nothing gets silently dropped — if Vantiq can't resolve it, you find out immediately, not at the end of the day.
Can I turn it off if I don't like it?
Yes, in seconds. There's a reverse code that switches call forwarding straight back off — no waiting on hold, no support ticket, no notice period to cancel the forwarding itself. You're always in control of your own line.
Does it work with my existing calendar?
Yes — it checks your real Google Calendar and only ever offers slots that are genuinely free, then books straight into it. You don't need to keep a second calendar in sync, and there's no double-booking risk.
Do I need to log into a dashboard or app?
No. There isn't one. Your phone, your calendar and your texts are the entire interface — if you can already use those, you already know how to use Vantiq.
Will it sound robotic to my customers?
No — it's built to sound like a normal person answering the phone, not an automated menu. It's tuned specifically so callers can speak naturally and get a natural response back, rather than pressing numbers or repeating themselves.
What's the contract, and is there a setup fee?
Plans are paid upfront for 1, 3, 6 or 12 months, with no separate setup fee. 1, 3 and 6-month plans renew automatically on the same plan unless you email us at least 7 days before your term ends. 12-month plans end on their own with no new charge, and we'll check with you first if you'd like to carry on. Payments already made aren't refunded.
Is there a limit on how many calls it answers?
Yes. Each plan includes a monthly allowance of call minutes: 1 month includes 300 minutes (around 120 calls), 3 months 400 minutes (around 160), 6 months 500 minutes (around 200) and 12 months 600 minutes (around 240). Allowances reset every month. There are never any extra charges: if you reach your limit, Vantiq stops answering. Switch forwarding off with your one-time code so calls ring your own phone as normal, then dial your code again to switch Vantiq back on when your allowance resets.
Can I just have missed-call texts, without the AI receptionist?
Yes. Missed-Call Text is £97 a month. You keep answering your own phone, and only the calls you don't pick up go to Vantiq. The caller gets a text from your business within seconds, and you get a text with their number so you can ring them back. See Missed-Call Text →
Can I hear it before I buy?
Yes — ring 07460 082812. It answers as a demo heating and plumbing business, so you can try booking a job and see exactly what your callers would get.
What happens to my data, and is it GDPR compliant?
Your calendar and booking data stay in your own Google Calendar, under your account. A data processing agreement is provided for you to read and accept before you think about paying for anything.
Can I still answer calls myself when I'm free?
With forwarding active, every call goes straight to Vantiq and your phone won't ring for it. If you want to take calls yourself for a stretch, the same one-time code switches forwarding off instantly — and back on again just as easily.
How is this different from just using voicemail?
Voicemail asks the caller to do the work — leave a message, wait for a callback, hope you call before they ring someone else. Most people won't bother. Vantiq has an actual conversation, books the job there and then, and tells you it happened. Nothing left for the caller to do, and nothing left for you to chase.